A bonus that won't activate, a deposit that hasn't landed, or documents you still need to send for verification. You'll run into one of these at some point, and WinPalace customer support answers day and night. Live chat gets you an agent in two or three minutes, and it runs around the clock.
WinPalace Live Chat Support
Live chat sits in the bottom corner of the WinPalace site and the mobile app, and it's the quickest route to a real agent. You don't need to log in first: click the chat icon, type out your question, and an agent picks it up within a minute or two, even during busy evening hours. If your question relates to your own account, log in before you start chatting so the agent can pull up your details right away instead of asking you to verify who you are first.
WinPalace Phone Number for UK Players
If you'd rather talk to someone than type, ring the WinPalace casino contact number below.
WinPalace staffs the UK lines every day, so calls connect you straight to a UK-based agent. Keep your account email handy, and if you're chasing a payment, have the transaction reference ready too, so the agent doesn't have to dig through your account history.
WinPalace Customer Service by Email
Email works better than live chat when you're sending verification documents, filing a complaint, or closing your account, because you end up with a written record of everything.
Attach documents as PDF or JPEG files, and expect a reply within 24 hours on weekdays. If you email on the weekend, you'll hear back Monday morning.
Responsible Gambling Support
WinPalace holds a licence from the UK Gambling Commission, and support staff can talk you through deposit limits, time-outs, or self-exclusion through GamStop. If you want advice on gambling habits from outside WinPalace's own team, BeGambleAware offers free, confidential support.
Social Media Channels
WinPalace's team posts promotions, maintenance notices, and new slot releases across these channels:
Facebook: facebook.com/winpalace
Instagram: instagram.com/winpalace
Twitter (X): twitter.com/winpalace
Telegram: t.me/winpalace_official
WinPalace doesn't use these channels for account troubleshooting, so use live chat or the phone number above for anything urgent.
Company Address
WinPalace Entertainment Ltd.
Level 3, Tower Business Centre,
Tower Street, Swatar, BKR 4013, Malta.
